Shipping & Policies
ALL ITEMS ARE MADE TO ORDER UNLESS OTHERWISE SPECIFIED. PLEASE ALLOW 1-2 WEEKS FOR YOUR ITEM TO SHIP.
Shipping in the Unites States is a flat fee of $12 for bags and $7 for pouches and clutches.
All packages are shipped via USPS twice a week, on Tuesdays and Fridays.
All International packages are shipped via USPS. International shipping fees will be calculated using your zip code. Please provide this information when inquiring about your shipping cost.
Expected delivery time is 4-7 business days after your package has shipped. Delivery times vary for international orders.
Insurance, tracking information, delivery confirmation and expedited shipping are available by request and at additional cost.
Ash & Ore is not accountable for any duty or customs charges that may occur during shipment.
Ash & Ore is not responsible for lost or stolen items.
RETURN & EXCHANGE POLICY
ash & ore wants you to be satisfied with your purchase. If for some reason you are not happy with your item, please contact us within three days of receiving your order.
Please understand that if ash & ore is not contacted in three days time, we will not be able to offer a return or exchange.
Returned merchandise must be shipped with a tracking number and insurance for its full value, arriving back to ash & ore within seven business days.
You are responsible for return shipping costs.
Original shipping costs are non-refundable.
Merchandise must be unused and returned in the original condition it was shipped.
Refunds will be given via paypal within 48 hours of receiving the returned item. We will refund the purchase price of the item as well as any taxes that were applied.